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LucyIQ mark LucyIQ

Meet the Agents

Four agents. Hire the ones you need.

Each one answers your customers and staff from your own information — instantly, day and night. From $39 a month: about $1.30 a day.

Team Expert “What’s the opening procedure on a Sunday?”

Nothing to build, nothing to learn. Live in minutes. Cancel any time.

Which one do I need?

Start from the problem — there’s an agent for it.

“My staff interrupt me with the same questions every week.” Team Expert → “Our support inbox is overflowing — and half of it repeats.” Helpdesk Agent → “Visitors email us things that are already on the website.” Ask-Us Agent → “People browse our products, then leave without buying.” Sales Expert →

How LucyIQ works

Hire an agent.
Give it a plan.

Like hiring staff: pick the job, pick how big it is, pay for just that.

1Hire an agentFor your staff, your customers, your website or your sales.
2Give it a planBusiness, Professional or Ultimate — for that agent only.
3Add more any timeUp to 5 agents. Change one without touching the others.

For example — one account · three agents · three plans

Team ExpertUltimate + Helpdesk AgentBusiness + Ask-Us AgentBusiness

Every agent costs the same: $39 · $79 · $149 a month. Put the big plan where the work is.

Internal · Staff-facing

Team Expert

Your staff ask it instead of asking you.

Every answer your best manager would give — without the manager.

New starters perform like they’ve been here a year. Your managers get their day back.

More about the Team Expert

Your manuals and policies already hold the answers — they’re just buried in a folder nobody opens. The Team Expert turns them into an expert your whole team can simply ask, word for word your way of doing things.

It lives privately behind your team login — it never talks to the public — and every document you add is answering within seconds.

Perfect forFranchisesHigh-turnover teamsMulti-site operatorsAnyone with an SOP folder
Ask Peak Fitness Staff only
You
A member who’s paused twice this year wants to cancel their 12-month plan early — what refund are they owed?
Peak Fitness Expert
Three rules apply here:
  1. Refund = unused full months × the monthly rate, minus the $49 early-exit fee
  2. Their two pauses extended the contract end date — count unused months from the extended date, not the original one
  3. The fee is waived only for medical reasons or relocation over 25 km, and that needs manager sign-off in the profile notes
Then: profile → Membership → Cancel → choose “Early — pro-rata”. Membership Policy v3
Ask anything about how we work…➤

Choose this agent’s planApplies to the Team Expert only — your other agents keep theirs.

$39 /month

  • About 7,500 questions answered a month*
  • 0.5 GB knowledge
  • 5 live chats at once
  • 3 staff logins

*An estimate, based on the average question and answer. Longer answers use more.

Cancel or change plan any time.

You can rename your agent later, and change or cancel its plan any time.

Customer support

Helpdesk Agent

Your inbox, handled before you open it.

Routine questions solved. The rest, a tidy ticket.

Customers get answers 24/7. You only see the questions that genuinely need a person.

More about the Helpdesk Agent

Most support questions have been answered before. The Helpdesk Agent resolves them instantly, in chat, in your tone of voice — so your inbox only sees what genuinely needs a human.

When it does, it captures the customer’s email and raises a real, tracked ticket — the conversation attached, replied to from your own inbox. No customer ever falls into a black hole.

Perfect forBusy support inboxesAfter-hours coverProduct & service businesses
Harbour Supply Support 24 / 7
You
My pressure sprayer keeps cutting out after a few seconds.
Support
That’s almost always trapped air after a refill — here’s the 30-second fix:
  1. Release the pressure cap fully
  2. Pump 8–10 strokes with the nozzle held open
  3. Re-seal and pump back up to pressure
If it still cuts out it’s usually the O-ring — say the word and I’ll get our team onto it.
You
That worked — thanks!
Resolved in chatNo ticket
Only the questions that truly need a human become tickets in your inbox.
Type your reply…➤

Choose this agent’s planApplies to the Helpdesk Agent only — your other agents keep theirs.

$39 /month

  • About 7,500 questions answered a month*
  • 0.5 GB knowledge
  • 5 live chats at once
  • 3 staff logins

*An estimate, based on the average question and answer. Longer answers use more.

Cancel or change plan any time.

You can rename your agent later, and change or cancel its plan any time.

Website visitors

Ask-Us Agent

Your website, answering visitors 24/7.

Every visitor gets a real answer, straight away.

Day or night, in their own language — so visitors stay on your site, and choose you.

More about the Ask-Us Agent

Visitors don’t read websites — they ask questions. The Ask-Us Agent sits on your site and answers them instantly, drawing on your knowledge base and your website’s own pages, which LucyIQ indexes for you automatically. It even answers the technical questions your website never covers — spec sheets, manuals, compatibility — straight from your uploaded documents.

Going live takes one line on your website. The chat matches your brand — your colours, your fonts, your tone.

Perfect forAny business with a websiteRepetitive enquiry inboxesService & local businesses
yourbusiness.com/products/x200
Ask us anything
You
Will the X200 charger work with my older X100 battery?
Your Business
Yes — the X200 charger is backwards-compatible with the X100 battery, but it charges at 1.5A instead of 3A, so allow roughly double the charge time. Don’t use the old X100 charger on an X200 battery, though — it isn’t rated for it. From your knowledge base: X200 Product Manual.pdf

Choose this agent’s planApplies to the Ask-Us Agent only — your other agents keep theirs.

$39 /month

  • About 7,500 questions answered a month*
  • 0.5 GB knowledge
  • 5 live chats at once
  • 3 staff logins

*An estimate, based on the average question and answer. Longer answers use more.

Cancel or change plan any time.

You can rename your agent later, and change or cancel its plan any time.

Sales & conversion

Sales Expert

A salesperson on every page.

Answers the buying questions. Hands you the buyers.

It knows what they’re looking at, and tells you the moment someone’s ready.

More about the Sales Expert

Most chat widgets wait in the corner. The Sales Expert knows which page your visitor is on and what they’ve already looked at this visit — and uses it. It opens the conversation about the exact product in front of them, answers real pre-sale questions from your catalogue and knowledge base, and guides them to the right product with a direct link.

When a visitor hesitates or wants a human, the conversation becomes a lead — contact details, the question, the product, the whole journey — and hot leads reach your phone while they’re still on your site.

Perfect forOnline storesService businesses & quotesConsidered purchases
Trailhead Outdoors
Visitor is viewing: Trail Runner GTX — $189
Trailhead
Weighing up the Trail Runner GTX? It adds a waterproof liner over the standard model — happy to compare the two if it helps.
You
Which one’s better for muddy winter trails?
Trailhead
The GTX — the liner and deeper lugs are built for exactly that.
Trail Runner GTX$189 — confirm on the product page
View →
LucyIQ · Hot lead
Someone on your site is asking about the Trail Runner GTX right now.

Choose this agent’s planApplies to the Sales Expert only — your other agents keep theirs.

$39 /month

  • About 7,500 questions answered a month*
  • 0.5 GB knowledge
  • 5 live chats at once
  • 3 staff logins

*An estimate, based on the average question and answer. Longer answers use more.

Cancel or change plan any time.

You can rename your agent later, and change or cancel its plan any time.

Every agent includes

Whichever you choose, on every plan.

Up to five agents — each on its own plan

Run one of each, or double up where it matters.

Example: a Team Expert on Ultimate for staff, a Helpdesk and Ask-Us Agent on Business for customers — and room for more.

Ready to get your day back?

Pick an agent, pick its plan, and it’s live in minutes.

See it answer for your business — freeCompare plans From $39 a month per agent · about $1.30 a day.